Are there any registration deadlines?
In order to participate the day of celebration, you must register for for the Virtual CHOC Walk at chocwalk.org - the event date and deadline are to be determined. All participants must have a minimum of $50 in order to participate in our virtual celebration.
If I participated last year, will my information be saved in the system?
Yes, certain personal details from your account last year will carry over to this year. The system will remember your name, email, password, address and contact information. However, it will not remember your team association or information.
If you are a returning participant, enter your email address on the Registration Home Page and then click Tab. The system will recognize your account and request your previous password. If you forgot your password, click on Forgot Password? to reset it. The system will also carry your information if you registered with Facebook. If you forgot your password for the Facebook login, you will need to reset your password on the Facebook site then return to log in on chocwalk.org.
If you are a returning team, you will need to create a brand new team again this year as none of this information will carry over. The first person that registers will need to create the team name, goal, type, etc. and from there team members can search the team name when registering to join. If you would like a copy of your donors or teammates from last year, email us at chocwalk@choc.org and we would be happy to assist you.
Why do you ask for my address during registration?
Your address is required during our registration process as we use this information to mail ALL CHOC Walk event items. This includes your event t-shirt and any additional incentives such as pins, masks and medallions. All items will be sent directly to the address provided by the participant at the time of registration. Prizes will not be sent to P.O. Boxes. It is the responsibility of the walker/participant to update their address should they move.
What does "Goal Amount" mean?
During registration, you are asked to enter a goal amount for your CHOC Walk account and/or team account. This is the fundraising goal that you set for yourself or your team to appear on your fundraising page. This is the number you aim to strive for during your CHOC Walk fundraising, but you will not be held accountable for this amount and it can be changed at any time in your Fundraising Dashboard.
Do I need to pay a fee to participate in the Virtual CHOC Walk?
All participants will need to raise a minimum of $50 in order to participate in the Virtual CHOC Walk Experience. We encourage all participants at any amount to walk in their community on the day of the event and share their Virtual Walk Day stories by tagging #chocwalk on your social media.
Can I have my check-in materials shipped to me vs. checking in?
This year, due to COVID-19, your registration items and fundraising items will ALL be mailed directly to you. More details on shipping timelines and process coming soon.
How do I create or join a team?
On the bottom of the second registration page, there is a section titled "Create or join a team". To join a team, begin to type the team name in the search bar that says "Create or search your team name". A list of team names with similar letters will pop up below so you can select the appropriate team. You are also able to click "View all teams" to see a list of all teams currently registered. If you cannot find your team, check to make sure you have the correct spelling or contact the team captain. You can always add yourself to a team after you finish registering, so be sure to check you have the correct details before creating a new team.
To create a team, type your preferred team name in the search bar that says "Create or search your team name" and click "Create" on the right. You will then set your team's fundraising goal, URL (the text that will go after your website link chocwalk.org/'teamnamehere'), the type of team you are, and if you are connected to any other larger teams.
Can I register other people?
On the third registration page, you are asked if you would like to register another member. Here you can register a child, spouse or friend for the CHOC Walk.
If you choose "Add user to my account": you will be linking someone to all your personal details (this is ideal for a child or spouse). They will be added under your email address and will use your same credentials to log on to the website, however, they will have their own fundraising page should they choose to utilize it. You will need to choose their fundraising goal, t-shirt size, and if you plan to pay for their registration or shipping at this time.
If you choose "Register user with their own account": you will be registering someone else but will NOT be adding them to your account (ideal for friends or coworkers). You will be asked to enter their email address, goal, t-shirt size and can choose to pay for their registration or shipping. They will then receive an email that someone has registered them for the CHOC Walk, and will only need to click a link to set their password and begin fundraising.
***You can also register additional participants AFTER you finish registering by visiting the "Info" tab on your Fundraising Dashboard. Simply log on to chocwalk.org with your email and password to access your Fundraising Dashboard.
What is the "Step Up for Kids" Activity Challenge?
Because we are unable to gather for a group celebration, we are encouraging our participants to get out and get active for CHOC through our "Step Up for Kids" Challenges.
You can use the CHOC Walk App to connect to your health app to log activity or retroactively log activity through the dashboard.
As you complete challenges you will earn CHOCO Badges and be entered to win prizes.
Last year I received a Disneyland ticket that will expire during the COVID-19 Crisis. What can I do to retrieve a new ticket?
Currently we are awaiting information pertaining to the Disney ticket incentives from 2019. As soon as more information is available, we will share with everyone on our website and through email.
How can I donate to myself?
First you would log in to your Fundraising Dashboard on chocwalk.org with your email and password you created during registration. Once logged in, you can enter a credit card donation by clicking the link titled "Donate to Your Own Goal" from the list of options on the right.
If you would like to log a cash or check donation, click on "Enter Cash or Check Donation" from the list of options on the left. The status of the donation will be pending until the cash or check is received by CHOC Children's Hospital.
Can I mail in or drop off my donations for the CHOC Walk before CHOC Walk check-in?
Due to safety measures set in place by COVID-19, our CHOC Foundation offices will not be open to visitors. However, our CHOC Walk team would be happy to assist you through email, schedule a callback or a Zoom video call to talk through your questions.
Contact us
chocwalk@choc.org
714.509.4000
If you have CHOC Walk funds you would like to deposit in your account, please send them to the address below:
Mailing Address
CHOC Children's
Attn: CHOC Walk
1201 W. La Veta
Orange CA 92868
If I want to make a donation by check, who do I make the check payable to?
Please make checks payable to: CHOC Children's or CHOC Children's Foundation
What can I do if a check is written out to me personally?
If a donation check has been written out to you personally, you may endorse the back of the check and mail it in with a completed donation form to CHOC Children's Hospital.
How quickly can I expect an online donation to post to my page?
Any donation made online should post immediately. If your donation does not post within 15 minutes,
please contact CHOC Children's Hospital.
Can I enter a check online?
You can't enter a check online. What you can do is enter a check as a pledge. This can be done in the fundraising section of your headquarters page. The status of the check will be pending until the check is received by CHOC Children's Hospital.
A donor is requesting a Tax ID number; what is that and how can I get it?
A Tax ID number identifies CHOC Children's Hospital as a 501(c)(3) non-profit organization. Many donors will request this number to validate their donation as tax-deductible. The CHOC Children's Hospital Tax ID number is 95-6097416 .
Not all of my donors are showing up in the Honor Roll. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll.
Where can I find a list of the people who have donated to me?
When logged onto your
Fundraising Dashboard you can click the "Reports" tab to find a listing of all your past donors connected to your account.
Where can I find a list of people who donated to me in last year's CHOC Walk / a list of team members from last year?
If you had a large team or fundraising outreach for last year's CHOC Walk, we would be happy to send you a list of your team members or donors from last year as this information does not carry over in the system. Just send an email to chocwalk@choc.org with your request.
How can I send a thank you email to my donors?
To easily send thank-you emails to donors, follow these steps:
- Log in to your fundraiser dashboard by clicking the "My HQ" link in the top right
- Click "My Fundraising Report" in the left sidebar
- Locate the donor/donation you'd like to thank, and click "Send Email" (If the donor didn't submit their email address, this option is unavailable.)
- Type the message in the pop-up window, and click "Send Email"
Why am I receiving emails telling me that I've received a donation?
You are receiving these emails because we would like to keep you updated on your fundraising efforts. If you wish to stop receiving these updates, please login to your headquarters and edit your account preferences.
How do I get started using the CHOC Walk App?
Search for the application in iTunes or Android market (coming soon). Install it on your device. When you launch the application for the first time, load your events by entering your email and password used for the CHOC Walk website. You MUST register for the CHOC Walk first at chocwalk.org
Do I have to upload an address book or a set of phone numbers to send fundraising messages?
No. The CHOC Walk FUNdraiser automatically links to the phone numbers and email addresses that you already have on your smartphone so you can make the most of your fundraising time.
When I send fundraising messages using the CHOC Walk FUNdraiser, do they come from me or from the system?
The CHOC Walk FUNdraiser integrates with the email, Facebook, Twitter, LinkedIn and text messaging clients that are already on your phone, so all the messages that get sent are coming from you. Because the messages come from you, they are more personal and more effective.
How current is the amount-raised information in the fundraising thermometer?
Not older than 10 minutes and you can refresh it to the current amount at anytime with a tap on the refresh icon on the dashboard screen.
What is the cost for sending text messages with the application?
Only your carrier's normal charges apply- which are dependent on your cell phone plan.
Can I register for the CHOC Walk using the mobile app?
No. You must register for the CHOC Walk on the CHOC Walk website at chocwalk.org
